Frequently asked questions
Do I need to install the dashcam myself, or is professional installation available?
Both — your choice. ZIQO offers professional installation through our certified partner network for ₹999: just enter your PIN code on the product page to check availability and add it to your order, no fitting required on your end. Prefer to do it yourself? ZIQO dashcams are plug-and-play — plug into your 12V socket, mount on the windshield, and you're recording. For a cleaner, hardwired setup (recommended if you want Parking Mode), see our full step-by-step Installation Guide.
Do I need a hardwire kit? What is Parking Mode?
Parking Mode lets your dashcam keep watching your vehicle even after you've switched off the ignition — useful for catching hit-and-runs or vandalism in a parking lot. This requires a hardwire kit, which draws power directly and safely from your vehicle's fuse box instead of the cigarette lighter socket. Without a hardwire kit, your dashcam records only while the engine is running.
Does the dashcam turn on and off automatically?
Yes. ZIQO dashcams power on and start recording automatically when you start your car, and power down safely when you turn the ignition off — no buttons to remember.
Why does ZIQO use a super capacitor instead of a battery?
Car dashboards can get very hot, especially in Indian summers. Batteries degrade and can become a fire risk under sustained heat. A super capacitor handles high temperatures safely, doesn't degrade the way batteries do, and still gives your dashcam enough backup power to save the current file safely if power is cut — making it a safer, longer-lasting choice for in-car use.
What memory card should I use?
We recommend a Class 10 / U3-rated microSD card for smooth 4K and 2K recording. Check your specific model's product page for its maximum supported card size — this varies across the ZIQO range.
How does the app/WiFi connection work?
Connect the ZIQO app to your dashcam's WiFi to preview live footage, adjust settings, and download clips to your phone. You'll need to be within a short range of the dashcam for this connection — it's a direct device-to-phone link, not internet-based, so it works even without mobile data.
Does GPS tracking work everywhere?
GPS-enabled ZIQO models log your route and speed automatically. Like any GPS device, signal can weaken in basements, tunnels, or between tall buildings — tracking resumes once you're back in open sky.
Is Cash on Delivery (COD) available?
Yes, COD is available on ziqo.in for eligible pin codes across India.
What are the shipping charges and delivery time?
We offer free shipping across India on all orders. Once dispatched, you'll receive a tracking link by email/SMS — delivery time depends on your location.
What is ZIQO's warranty and return policy?
Every ZIQO dashcam comes with a 12-month manufacturer warranty covering manufacturing defects. We also offer a 7-day return window from delivery — if you're not satisfied, reach out to our support team to start the process.
My dashcam won't turn on or connect to the app — what should I do?
First, check the power connection and try a different socket/cable. If it still won't power on, remove and reinsert the memory card, and make sure it's formatted (Settings → Format Card on the app). If the issue continues, contact our support team — we're happy to help troubleshoot or arrange a replacement under warranty.
How do I contact ZIQO support?
Reach us through our Contact page, or use the chat widget on ziqo.in for the fastest response.