Frequently Asked Questions
Product & Usage
Do dashcams record all the time?
Yes, dashcams record continuously while the vehicle is on using loop recording.
Will the dashcam work at night?
Yes, our Dashcams are equipped with night vision technology for clear recording in low-light conditions.
Does the dashcam automatically start recording?
Yes, the dashcam automatically starts recording when the car ignition is turned on.
Can I view videos on my phone?
Yes, all supported models come with WiFi and app connectivity for viewing and downloading footage.
Installation Help
Is installation difficult?
No, installation is simple and plug-and-play. You can easily set it up yourself.
Do I need professional installation?
Not mandatory, but recommended if you prefer a clean wiring setup (hardwiring).
What is a hardwire kit?
A hardwire kit connects your dashcam directly to your car’s power system, enabling features like parking monitoring.
App Usage
How do I connect the dashcam to the app?
- Turn on the dashcam WiFi
- Connect to Dashcam via your phone’s WiFi settings with password 12345678
- Download the Viidure App Available on Play Store or App Store to access live view and recordings
Can I download videos directly to my phone?
Yes, you can download and share videos instantly through the Viidure app.
Is internet required to use the app?
No, the app works via WiFi connection with the dashcam.
Product Comparison
Which model should I choose – L200, A600 or A700?
- L200 → Entry-level 2K Front Dash Cam, Compact, Basic Protection
- A600 → Mid-range, 4K Front + 2K Rear Camera, WiFi & GPS
- A700 → Flagship Model, 4K Front + 2K Rear, Dual Starvis IMX335 Sensors, WiFi, GPS, Premium Performance
👉 If you want best value → A600
👉 If you want top performance → A700
Orders & Shipping
How long does delivery take?
Orders are typically delivered within 1–7 business days, depending on your location.
When will my order be shipped?
All orders are processed within 1 business day after confirmation.
Do you provide tracking details?
Yes, once your order is shipped, you will receive a tracking link via SMS, email, or WhatsApp.
Do you offer free shipping?
Yes, we offer free shipping across India on all orders.
Payments
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available. Orders are processed only after Confirmation via Call or WhatsApp.
Returns, Replacement & Warranty
What is your return policy?
We offer a 7-day return policy from the date of delivery, subject to eligibility conditions.
Is an unboxing video required?
Yes, an unboxing video is mandatory for any return, replacement, or damage claim.
When can I get a replacement?
Replacements are provided only in case of:
- Damaged product
- Defective unit
- Wrong item received
Do your products come with a warranty?
Yes, all ZIQO dashcams come with a 1-Year warranty.