Refund policy

Last updated: 19 March 2026

At ZIQO, we are committed to delivering high-quality products and providing a seamless shopping experience. If you experience any issue with your order, our support team is here to help. Please read our Return & Refund Policy carefully before initiating a return or refund request.

Cancellation

Orders can be cancelled before they are shipped. If your order has not been dispatched, you will receive a full refund.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the product after delivery, please contact our customer support team to request a return.

Return Policy

We accept return requests within 7 days of receiving your order.

Return Eligibility

To be eligible for a return:

The product must be unused and in its original condition.
All original accessories, packaging, manuals, and contents must be included.
A valid order ID or invoice is required.

To ensure a smooth claims process, we recommend recording a complete unboxing video while opening your package. For claims related to damaged, missing, or incorrect products, an unboxing video may be required for verification. Without sufficient evidence, we may be unable to process the return or replacement request.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

A damaged product
A defective product
An incorrect product

Please contact us within 24 hours of delivery.

To help us investigate the issue quickly, please provide:

Your Order ID
An unboxing video (where applicable)
Clear photos or videos showing the issue

After verification, our team will arrange a replacement, refund, or another appropriate resolution.

Non-Returnable Items

Returns will not be accepted in the following situations:

Products that have been used, installed, or modified.
Products returned without original accessories, packaging, or manuals.
Physical damage caused after delivery.
Return requests submitted more than 7 days after delivery.
Damage resulting from improper installation, misuse, negligence, accidents, or unauthorized repairs.
Products purchased under clearance or special promotional sales (unless received damaged or defective).
Change of mind or products no longer required.

Exchange Policy

We offer exchanges only in the following situations:

Product received damaged
Manufacturing defect
Incorrect product received

We do not offer exchanges for:

Product upgrades
Change of preference
Incorrect model selection by the customer

Return Process

To initiate a return, please contact our customer support team.

Email: support@ziqo.in

WhatsApp: +91 70355 55519

Please provide:

Order ID
Description of the issue
Supporting photos or videos
Unboxing video (where applicable)

Once your request is approved, we will provide return instructions.

Please do not send any product without prior approval from our support team.

Return Shipping

If the return is approved because of a manufacturing defect, transit damage, or an incorrect product shipped by ZIQO, we will bear the return shipping cost.

For any other approved return, the customer may be responsible for return shipping charges.

Refunds

Once the returned product is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be processed within 5–7 working days.

Refund Method

Prepaid Orders: Refunds will be credited to the original payment method.
Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer after collecting the necessary bank details.

Refund Delays

If you have not received your refund after the stated processing period:

Please check with your bank or payment provider.
If the issue still persists, contact us at support@ziqo.in.

Warranty

All ZIQO dashcams are covered by the warranty period specified for the respective product.

If your dashcam develops a manufacturing defect during the warranty period, please contact our support team. After verification, we will repair or replace the product in accordance with our Warranty Policy.

The warranty does not cover: