Refund policy

Last updated: 19-03-2026

At ZIQO, we strive to deliver high-quality dash cams and a smooth customer experience. Please read our return and refund policy carefully before making a purchase.

🔁 Returns

We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

✅ Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in original condition

  • All original packaging, accessories, and contents must be intact

  • A valid proof of purchase (order ID/invoice) is required

  • An unboxing video is mandatory for any return request

⚠️ Returns without an unboxing video will not be accepted.

🚨 Damaged / Defective / Wrong Product

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective unit

  • A wrong item

👉 Contact us within 24 hours of delivery with:

  • Unboxing video

  • Clear images/videos of the issue

We will evaluate the issue and provide a replacement or resolution accordingly.

❌ Non-Returnable Cases

Returns will not be accepted in the following cases:

  • Product used, installed, or damaged after delivery

  • Missing accessories or packaging

  • Physical damage not shown in unboxing video

  • Requests made after 7 days of delivery

  • Change of mind / no longer needed

🔄 Exchanges

  • Exchanges are only allowed for:

    • Damaged products

    • Defective items

    • Incorrect product received

  • We do not offer exchanges for:

    • Upgrades

    • Change of preference

📦 Return Process

To initiate a return:

📧 Email: support@ziqo.in
📱 WhatsApp: +91 7035555519

Provide:

  • Order ID

  • Issue details

  • Unboxing video

Once approved:

  • You will receive return instructions

  • Return shipping will be arranged or guided by our team

⚠️ Do not send products without prior approval.

🚚 Return Shipping

  • If the return is due to a defective or incorrect product, we will bear the return shipping cost

  • In other approved cases, the customer may be required to bear shipping charges

💰 Refunds

Once we receive and inspect the returned product:

  • You will be notified about the approval status

  • If approved, refunds will be processed within 5–7 working days

💳 Refund Method:

  • Prepaid orders → Original payment method

  • COD orders → Bank transfer (details will be collected)

⏱️ Refund Delays

If you haven’t received your refund after the stated time:

📞 Need Help?

For any queries related to returns or refunds:

📧 support@ziqo.in
📱 +91 7035555519
🕒 10:00 AM – 9:00 PM (All Days)